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Customer Service vs. Lost Gaming Time


It's well documented how I feel about the Xbox 360 and the two painful red ring incidents I've been suffocated with. I won't rehash that. After all, my pals at the Microsoft Customer Service Team have been more than adequate in their dealings with me and every other 360 owner encountering this problem.

My question is: When does is stop becoming about how Microsoft has treated us (extended warranties and such) and start becoming about how much gaming time we're losing to multiple console failures? My coffin is on the way for my second broken machine and the estimated time it'll take for my third box to reach me, with the current influx of dead machines barraging Microsoft, will be 4 to 6 weeks.

With games like Bioshock, Mass Effect, Eternal Sonata, and Blue Dragon on the horizon, having my console gone for upwards of a month is just crippling. And what happens when i get a hard lock in the middle of one of these upcoming titles? Can I keep trusting these shoddily refurbished models and throwing away more time I could be playing these drooltastic games?

I ventured, in jest, that my console will get back just in time to break again before Bioshock. I really hope I'm wrong.

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